PRIVACY POLICY

Data Controller

Francesca Pugh

Collected Personal Data

We may collect and process the following information:

• Name, email address, phone number
• Business details relevant to the services provided
• Financial information required for bookkeeping services
• Any information you provide through contact forms or direct communication

How We Use Your Information

We use your information to:

• Provide bookkeeping and administrative services
• Communicate with you regarding your account or enquiries
• Maintain accurate records for legal and regulatory purposes
• Improve our services

Sharing Your Information

We do not sell or share your personal data with third parties, except where necessary to provide services or comply with legal obligations.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data where applicable
• Withdraw consent at any time

How Your Data Is Stored

Your data is stored securely using trusted software (such as Xero or Sage where applicable) and appropriate security measures are in place to protect it from unauthorised access.

Purpose of collecting data

FAVA is committed to protecting your privacy and handling your personal data in a transparent and secure way.

Contact

If you have any questions about this privacy policy or how your data is handled, please contact: francesca.favauk@gmail.com